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Job DescriptionA Concierge is a customer service employee who works in a hotel, shopping mall, or even in somecorporate office settings. They are the visible point person for the business enterprise and are thereto be available to guests/customers at all times. They may be considered to be upscale, high-endinformation desk employees. The Concierge will need a strong familiarity with the surrounding areato provide directions. They may need to know bus, train, and BART schedules as well. TheConcierge also performs other services for guests/customers, which may involve tasks such asreceiving packages and ensuring that the homeowners receive their deliveries.Duties include but are not limited to: Welcomes guests/new customers to facility. Performs various administrative/managerial tasks in support of facility's mission. Creates a positive experience for guests by attending to needs and answering questions. Other duties as assigned. RequirementsKnowledge and Skills Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level. Professional communication skills (phone, interpersonal, written, verbal, etc.). Professional customer service skills. Self-motivated, proactive, detail oriented and a team player. Time management and time critical prioritization skills.Education and Experience High school diploma High School Diploma or GED Required 0 -- 3 years of directly related or closely related experience
Day Job Job Summary The Federal Reserve Bank of San Francisco is looking for a highly motivated Quality Assurance (QA) Specialist for its Consumer Compliance Unit within the Division of Financial Institution Supervision and Credit (FISC). FISC is responsible for the supervision and regulation of state member banks, bank holding companies, and foreign banking organizations. Reporting to the Director, the QA Specialist will establish and maintain overall responsibility for the Consumer Compliance quality assurance program. In addition, the position will have responsibility for project management activities to support key operational components of the unit including internal policy & procedures development, training, reporting, and facilitation of business process improvement initiatives based on quality control monitoring results. Major Duties and Job Responsibilities Execute the quality assurance program by leading qualitative and quantitative reviews and activities to ensure that established quality standards, processes, and controls are being followed for supervisory activities and support functions Collaborate with Consumer Compliance Managers and the Director to identify areas of review to determine the scope of review and expected deliverables, establish and maintain an ongoing quality assurance review schedule, and assess the team’s level of compliance with applicable regulatory guidance and local policies and procedures Track and monitor the status of open findings from external reviews through follow-up activities to ensure Compliance Unit corrective actions are effective. Develop and maintain key QA performance metrics by which unit management can assess performance The QA Specialist will interact across the unit, division, and system, including counterparts at the Federal Reserve Bank’s Division of Consumer and Community Affairs Develop and maintain policies and procedures Maintain strong knowledge of banking and regulatory environments, particularly as related to consumer protection laws and regulations Provide training to supervisory staff to reinforce corrective action needs as a result of review findings Position Requirements and Qualifications An applicant for employment must be a U.S. Citizen, U.S. National, or hold a permanent resident/green card with intent to become a U.S. Citizen A bachelor’s degree with a major in business, economics, finance, accounting, or a related field is required 5+ years relevant experience as a consumer compliance officer, compliance examiner, or related experience is required An examiner commission from a federal or state banking supervisory agency or prior risk specialist and/or field examiner experience is preferred Prior QA experience in the government, regulatory, or financial sector, and a solid understanding of compliance, internal audit, or risk management principles is strongly preferred Demonstrate strong project management planning, execution, and completion Ability to work independently and as part of a team and lead team on assignments as the QA Lead and produce timely and quality results Excellent verbal communication skills and negotiation skills with ability to work effectively with a broad stakeholder base and to facilitate a collaborative process Relevant experience working closely with a variety of different levels of constituents, including senior leadership Knowledge of risk-focused supervision process and the examination process for domestic banks, foreign-owned banks and bank holding companies Experience in consumer compliance supervision matters and/or oversight preferred Candidates for the position should demonstrate the following critical behavioral competencies: Accountability, Critical Thinking, Development, Influence, and Leadership Why us? We value excellence, integrity, collaboration, diversity, and work/life balance. We offer an excellent benefits package, an alternate work schedule, tuition reimbursement and an opportunity to work on a great team. The Federal Reserve Bank of San Francisco believes in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve. The Federal Reserve Bank of San Francisco is an Equal Opportunity Employer.