Job DescriptionAs an Outbound Enrollment Representative, you will initiate interaction with members through outbound calls, outline our health and wellness programs, and assess member willingness to participate. Additionally, the Outbound Enrollment Representative will receive calls from plan representatives and providers to address questions regarding the intake process. As part of the Intake Department, you will be responsible for completing outreach in a timely and efficient manner, educating prospective members on benefits and enrollment options, and supporting and facilitating our process related to member needs. This role is a full-time, permanent position. The regular shift would include M-F: 9-6 with one day a week rotating evening shift of 12-9 weekly. Additionally, this role would require the minimum of 6-8 weeks of training in the Greensboro, NC office. The ability to work from home is based on personal performance. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs.
In addition to sixteen paid days off for employees, we also offer ten paid holidays.
• 1+ years of experience in a customer service related role
• Advanced experience with Microsoft Office: Word, Excel, and/or Outlook
• Experience within the healthcare industry
• Experience within a sales environment. Education
High School Diploma or GED required
Business OverviewAt CVS Health, we are joined in a common purpose: helping people on their path to better health.
We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an equal opportunity and affirmative action employer.
We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.