Mobile Device Support at Mindlance

Mobile Device Support
September 12, 2020
Washington, DC
Job Type
Job Expires: 2020-12-12


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Mobile Device Support

Title Mobile Device Support Location Washington, DC 20433 Duration 12 Months ndash Possible Extension Hiring Manager Notes Bachelorrsquos.
Masterrsquos degree in ITengineering highly desired. Associate Degree is a must. Young Energetic, Smart Candidates Excellent customer service skills, well spoken, smile on their face, lively, make the client comfortable. Basic technical skills should be enough. They can train them. Candidates who are looking to stick around for a long time. People working in Mobile repair kiosks at Apple, Verizon, ATT,T-Mobile or any telecomm company will be perfect fit. Good to have LinkedIn Profiles.


Position Overview The incumbent will serve as the primary support resource for all technical IT matters within GRAS offices. The Technology Support Specialist will be responsible for Providing direct support for all office technology (Laptops and mobile devices). Supports technology deployment, upgrades, and configuration. Provide end user support on IT Mobility services and deliver trainings. Essential Job Functions Provide support in the IT asset life cycle management process, and maintain a proper inventory and assignment of all IT related equipment and software Adhere to the Information Security guidelines in managing user accounts, configure and troubleshoot IT equipment including laptops, iOS and Android mobile devices Provide support in configuring, installing and supporting of standard software and applications Document troubleshooting steps, create relevant FAQs, and provide other documents as needed Resolve incident tickets related to all supported services Serve as a point of contact for the Help Desk, application owners, and tier-3 support teams on issues related to GRAS services Participate in projects, assessment of new technology, deployment, and implementation of hardware and software upgrades Deliver training sessions to the IT community and end-users on new services, and WBG ITS standards and best practices Follow up on all laptop and mobile hardware fixes and repairs Work closely with relevant teams prior to a release of new mobile or desktop computing solutions Provide training for newly hired team members Provide.
Generate comprehensive reports and metrics for monitoring of services Assist in the GRAS communications efforts Collect feedback on IT and mobility services (GRAS) from clients utilizing various methods Work closely with other units as required Other duties as assigned Preferred Educational Qualifications and


Education Bachelorrsquos degree in Science, Math, Engineering or other relevant fields In-depth experience in supporting PCs and mobile devices Experience in supporting Mobile Device Management systems such as Mobile.
Iron, Intune, etc. Experience in supporting MS Windows, iOS, and Android OS Experience in using an Incident Management Systems such as Remedy, ServiceNow, etc. Required Skills.
Abilities Excellent client management skills Excellent verbal and written communication skills Experience working as part of a team Strong organizational skills and attention to detail Desired Skills.
Abilities (not required but a plus) Experience working in a diverse environment Experience working with Microsoft Office Suite Knowledge of cloud technologies Good knowledge of project management

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